Visual Service from Messer Cutting Systems provides additional remote assistance tools for the customer. It is an application-based solution - available on all commonly available 
iOS & Android devices.
The end user interacts from jobsite to the experts from Messer Cuttings Systems,  via tablet, smart phone or wearable headset. Each support session is 256-bit AES-encrypted and password protected, and can be stored on German servers with full GDPR compliance

Visual Service will be delivered as a part of our “Remote Support” and “AMC” agreements.
 

Your Advantages:

  • Minimize recovery delays when end-user reportes problems
  • Optimize “First Time Fix Rate” by MCS Technical Support personnel
  • Provide an upgrade to existing “Virtual Service” ( via NetSupport or TeamViewer )
  • Provide true “over the shoulder” remote support and troubleshooting via MCS Experts - just as if the MCS Expert was physically onsite with the end user
  • Better address field issues reported by end users :
    • Ability to see things not accessible via NetSupport / TeamViewer
    • More effective root cause analysis
    • Enable parts identification
    • Real-time collaboration when using technical documents
    • Capture digital record of any field interactions

Contact

Messer Cutting Systems GmbH


Otto-Hahn-Straße 2-4
64823 Groß Umstadt

+49 6078 787 0
+49 6078 787 150
e-mail

Variants:

You can use Visual Service from Messer Cutting Systems via various devices, as it fits best into your daily work routine. You can chose between tablet, smartphone or wearable headset.